Organization & Experience

We have seven individuals in our Seattle office involved with Sales, Inventory, Management, Ordering, Packaging and Shipping. Our sales staff is technically oriented and has extensive experience in filtration technology. We stay current with the latest developments through regular training of our staff by factory technical representatives. We have an experienced administrative staff to handle order processing, warehousing and shipping.

Customer Service Commitment

D. R. SHANNON COMPANY is committed to providing unprecedented, quality customer service. We recognize the importance of being able to meet our customer’s immediate demands. We have a dedicated sales staff who take a personal interest in providing you with the best service available.

Inventory Management

Our policy is to stock those items in our 6000 sq. ft. warehouse facility which have turnover of at least every three to four months or require special inventory considerations due to inherently long lead time. We have successfully used this policy for the last 25 years on many blanket orders supporting national and international companies within the refinery and petroleum industry, aircraft manufacturing industry, airline carrier industry and the health care industry.

Inventory Levels and Financial Stability

Our current inventory is over $200,000.00 and growing. The growth is primarily to serve our customers needs in a more efficient manner. We have sound financing and excellent credit to continue our steady growth. Because of our long established product lines and stable track record, several of the larger companies have chosen us to represent their product lines.

Order Processing

We receive a large volume of our orders via fax transmission and E-mail direct from the refineries and purchasing offices. We regularly provide acknowledgements and status reports to keep our customers up to date against the orders. We carry a large stock of filters and usually ship the same day depending upon the time of day an order is received. Though it changes from week to week, we ship 75% of all orders the same day. If the stock is not immediately available to fill the order, the buyer is notified of the actual shipping date. We have significant leverage with our manufacturers and they are made aware of our customers with blanket orders and therefore, receive high priority in their schedules.

Shipping & Packaging

Each package in a shipment is labeled. The label automatically includes the shipping address and purchase order numbers. Packing slips are computer generated for every order along with invoices so customer references coincide on all documents. We view packaging and shipping equally as important as sales.

Vendor Shelving Program

D. R. Shannon offers a Vendor Shelving Program to assist the facility materials management staff in organizing filtration product usage. Working with your facility staff, we determine annual and seasonal usage of each item as well as determine the crucial nature of those items, which must be available in order to guarantee no loss of production of the facility. Once minimum on hand quantities are established, we utilize actual usage data as detailed by facility staff requisition documents to determine restocking on a regular basis, the span of time of the normal restocking periods are determined by actual usage. Occasionally, critical items are stocked locally at or near the facility for rapid emergency response. This will ensure that we are able to sufficiently stock the critical and long lead-time products in our warehouse in Seattle. We believe that a relationship of this size works best if the general guidelines are determined in advance, while both parties work to fine tune the practice as experience dictates.